Having joined THUS in 2000, Rachael has worked in a variety of commercial and HR roles throughout the business before undertaking an interim position heading up HR & Communications.

Outside of work, Rachael and her husband like to spend time with friends and family and are keen, albeit fair-weather, motorcyclists.

Director of Sales

As Sales Director, Eddie is accountable for the growth agenda of the company and positioning THUS as the key challenger for the delivery of IP services to our SME customers.

Starting as a Telecoms Engineering Graduate in the Utility sector with ScottishPower, Eddie’s career with THUS has seen him in diverse roles covering Engineering and Operations before moving into frontline Sales management since 2004.

Eddie is married with two children, with a keen interest in Music and Cinema outside of work.

mail.eddie@thus.net

As Director of Customer Service, Simon is accountable ensuring an excellent customer experience throughout.

With a management career spent in customer service roles across a number of industries including Financial Services, IT  and Telecommunications, Simon has demonstrable experience in building, turning around and integrating service organisations.

In his previous role as Head of Customer Service within THUS, Simon created a single service organisation, changing the focus to a customer centric approach enabling the growth and migration away from traditional fixed line services to converged IP networks.

Simon is married, and outside of work enjoys sport, playing rugby and golf on a regular basis.

mail.simon@thus.net

Dan Cole is Director of Product and Marketing for THUS and is responsible for defining the company’s products and service propositions and bringing these to the market.

Dan joined THUS through its acquisition of Demon, where he started in 1997.  Initially, he held a number of sales and product roles covering Demon services before most recently heading up the Product Management area.

Married with one young daughter, Dan is a keen cyclist and runner in his spare time.

mail.dan@thus.net

After graduating from Strathclyde University, Gillian worked in the South of England in a number of marketing roles. Following a role with Hewitt-Packard, in 1998 she joined the Contact Centre sector where she worked for 10 years, ultimately managing a Contact Centre with over 900 employees.

Gillian joined THUS plc as Director of Human Resources in 2004 and, in this role, she and her HR team support the delivery of the Company’s business strategy and objectives.  She believes that a successful business focuses on its people who ultimately deliver the results.

In her current role, she is also responsible for the Company’s internal communications.

Mike joined THUS in January 2009 from Cable&Wireless whom he joined following the company’s acquisition of Energis.

Having a background in ISP, DataStreaming, sales and LLU strategy development, Mike progressed to become Head of Commercial Finance and subsequently Commercial Finance Director for the Enterprise Business unit.

Previous posts have include roles at Zurich Insurance and CiMs.

Outside of work, Mike enjoys spending time with friends and family and is a keen, although increasingly armchair based, sports fan and a fully signed-up fair-weather golfer.

mail.mike@thus.net

Stewart joined THUS in August 2009 from Cable & Wireless having spent 4 years there in a number of senior sales, product and finance roles before running the Dedicated Services business unit for 2 years immediately prior to taking over at THUS.

Coming from a background in finance and business performance, he spent 3 years at Energis in a number of finance and commercial roles working on all aspects of the company’s turnaround. Prior to this, he worked for Accenture in their Finance and Performance Management Consultancy practice, consulting in all areas of the CFO agenda across Europe and across a number of different industries.

Stewart joined Accenture from KPMG where, after qualifying as a Chartered Accountant, he spent time in their Corporate Finance business working on behalf of a number of FTSE 100 organisations.

mail.stewart@thus.net

Our aim is to become the New Force in the business telecoms sector. As part of the Cable&Wireless family we have the strength and stability, and the willingness to really shake-up the sector and encourage customers to Demand More!

With new and dynamic leadership and some new branding, we are signalling our intention to be different, and better. We are changing the way we think, the way we work, the way we communicate and the way we listen to our customers – and act on what they are telling us.

Our approach is going to be straight forward and personal. The best products, the best service, the best advice and ongoing support and clear, transparent pricing and billing and a person to deal with should you have any comments and questions or advice on how we can improve – as we are always happy to listen to good advice.

We are going to be a pleasure to do business with.
Across all aspects of what we do and how we do it,
Here is our pledge to you…

Customer Service

The telecoms sector is typically about customer satisfaction and not excellence in customer service. THUS aims to change that – we don’t believe satisfaction is enough, we want to be a pleasure to do business with.

We understand the importance of getting it right first time and should anything go wrong, we understand the impact downtime has on your business. We will go that extra mile to ensure faults or issues are resolved as quickly as possible with named, intelligent UK based customer service people with the power to deal with your issue from contact until you are happy it is resolved. We will take full responsibility for what we do for you and we will take pride in doing it.

Simon Blackburn     mail.simon@thus.net
THUS Head of Customer Service

Sales – Account Management

We will not sell you a product just to help us achieve our targets because we understand the financial pressures businesses are under. Instead we offer our experience, expertise, advice and support and appreciate that when the time is right for you. You will remember the service you got from us, not the sales pitch.

Eddie Cronie   mail.eddie@thus.net
THUS Head of Sales

Product

We already believe THUS offers the best suite of products in the business telecoms sector, but that won’t stop us improving. We will listen to our customers and constantly evolve what we do and how we do it, and as a single, knowledgeable and trusted supplier fully meet your communication needs and aspirations.

Dan Cole   mail.dan@thus.net
THUS Head of Product

Pricing

It is not about price, it is about value. We will constantly strive to offer ‘best value’ solutions that provide a total cost to you that helps your business and hence a price where our customers will see a return on their investment. And we will reward the loyalty of existing customers rather than offering the best deals only to new customers. That only seems fair to us.

Phil Smith    mail.phil@thus.net
THUS Head of Pricing

Billing

We want to be a pleasure to do business with right up to getting your bill. We will strive to ensure that our billing is accurate, clear, simple and transparent and delivered in a way that suits you. And we will offer you a range of convenient and flexible payment options. After all, why make bills harder than they need to be.

Mike Smith     mail.mike@thus.net
Director of Finance and Billing